Shipping and Returns

1. INTRODUCTION

Welcome to the The Life Chest Online Store (“TLC Store”). The use of the TLC Store is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order to the TLC Store indicates your acceptance of these terms and conditions. The Life Chest reserves the right to make changes to this site and these terms and conditions at any time.

2. PAYMENT

Payment is required at the time of purchase and placement of your order. Payment is charged/debited at the end of the complete checkout process. You will not be charged prior to the final step, and can choose not to proceed at any time before payment is taken. The Life Chest accepts payment via Visa, Mastercard, American Express and Discover. You must comply with the applicable T&Cs of these providers. Please contact orders@life2000ltd.com if you have any questions about payment.

3. SHIPPING

Most orders will ship out within two days of ordering. Your order will be shipped UPS Ground unless otherwise indicated. Once shipped, orders are generally received within 3-7 business days depending on delivery location. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered as quickly as possible, The Life Chest cannot be held responsible for delays incurred by third party postage or freight providers.

4. RETURNS AND EXCHANGES

All sales are final. In the event that items are faulty or damaged please email orders@life2000ltd.com stating your order number and a brief explanation as to the problem with the item. Replacements and refunds are at the discretion of The Life Chest and will be applied on an individual case basis.

5. PRICING AND AVAILABILITY

Whilst The Life Chest tries to ensure that all details, descriptions and prices that appear on the TLC Store are accurate, errors may occur. If we discover an error in the price of any goods that you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

6. PRIVACY POLICY

Our privacy policy, which sets out how we will use your personal information, can be found at Privacy Policy. By using TLC Store, you consent to the collection, use and disclosure of your personal information as described in our Privacy Policy, and warrant that all data provided by you is accurate.

7. ORDER CONFIRMATION

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved and our billing agent has debited your credit or debit card.

8. REGISTRATION

Where you register for TLC Store the stated terms and conditions apply. You must provide us with true and accurate registration information. You must keep any user name and password allocated to you confidential, and we are entitled to assume that anyone using that user name and password is you.

9. GENERAL TERMS & CONDITIONS

General Terms & Conditions relating to use of The Life Chest Website can be found here.